Can you imagine this? altogether 116 calls per month.. that means not even 4 phone calls per day.. generally a shift is of 8 hours.. means not even 1phone call in 2 hours.. But do you know howmuch money AP Housing Corporation Ltd. is paying for this monthly? It is more than 50,000 per month.. This service is for citizen grievances related to INDIRAMMA Housing Scheme..
What will you do if you are the BOSS of AP Housing Corporation Ltd.? hire 1 operator and pay Rs.5,000 per month? or hire a consultant and pay Rs.50,000 per month? see the 2009 may month Invoice for full and unbelievabale wastage of people's money.. This is happening for the last 2 years, which means AP Housing Corporation Ltd., wasted more than 10lakh rupees only for the phone calls..
From EDS, all this money is going out to a private IT Company in Hyderabad.. Do you want those details too ??
GOVERNMENT OF ANDHRA PRADESH
OFFICE OF THE COMMISSIONER, EDS (RCS) HYDERABAD
From To
The Commissioner, Sri R. Subrahmanyam, IAS
EDS (eSeva), Managing Director,
Road No.7, A.P. Housing Corporation Ltd.,
Banjara Hills, Himyatnagar
Hyderabad. Hyderabad.
RC.No.73/EDS/DD(US)/PCC/2008 Dated 03.06.2009
Sir,
Sub:-Parishkaram Call Centre – Providing Call Centre services to APHC Ltd., Hyderabad for registration of citizen grievances related to INDIRAMMA Housing Scheme – Invoice for the month of May’09– Reg.
Ref:- 1. Effective date of MOU , the Commencement of Service for
Corporation, Dt.16-08-2007.
* * *
In the reference cited, an agreement was entered between the Managing Director, APHC Ltd. and Commissioner, EDS (eSeva), IT&C Department for providing call centre services to APHC Ltd, Hyderabad for registration of citizen grievances related to INDIRAMMA Housing scheme, with effect from 16th August 2007.
In this regard, an Invoice for Rs.53,428/- (Rupees Fifty Three Thousand Four Hundred and Twenty Eight Only) towards charges for providing 4 seats in Parishkaram Call Centre for the month of May’09, is attached herewith along with reports showing details of Calls received and registered at call center, as per terms and conditions of the agreement cited.
Therefore, it is requested to issue a cheque for Rs. 53,428/- towards call centre services for the month of May’09 in favour of the “Commissioner, EDS (eSeva), Hyderabad” at the earliest.
Yours sincerely
Encl: As above
COMMISSIONER
INVOICE
|
To
The Managing Director,
A.P.Housing Corporation Ltd.,
Hyderabad.
|
Invoice No. 14/APCH/09
Dated : 03.06.2009
|
|
S.No
|
Description
|
Unit Price
|
Total Amount (Rs.)
|
|
1
|
Charges for providing 4 seats in Parishkaram Call Centre For Commissioner, APHC
Month:May’09 @ Rs. 11,500/- per seat per month Total for 4 seats per month .
|
11,500/-
|
46,000.00
|
|
2
|
Internet charges Lump sum per month.
(For the month of May’09)
|
2300/-
|
2,300.00
|
|
3
|
Toll free call charges for calls received on “1100”
a) Incoming calls
Total calls: 92
b) Status calls
Total Calls: 24
|
1.20/ unit
1.20/ unit
|
110.40
28.80
|
|
|
Total
|
|
48,439.20
|
|
4
|
Service Tax @ 10.30%
|
|
4989.24
|
|
|
Grand Total
|
|
53,428.44
|
|
(Rupees Fifty Three Thousand Four Hundred and Twenty Eight Only)
|
Cheque to be issued in favour of “The Commissioner, EDS (eSeva), Hyderabad”.
COMMISSIONER
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